Delivery & returns
Delivery
We ship with Speedy. Finished pieces are sent within 1–2 working days of your order, and delivery in Bulgaria takes 1–2 working days after shipping. When the parcel leaves, you'll get an email with the waybill number so you can track it.
| Delivery method | Price |
|---|---|
| To a Speedy office | €3 · free on orders over €35 |
| To a Speedy locker | €3 · free on orders over €35 |
| To an address in Bulgaria | €5 |
| To an address in another EU country | €8 · usually 3–7 working days |
| To an address outside the EU | €12 · usually 5–12 working days |
You see the delivery price before you confirm your order. We pay the cash-on-delivery fee.
In Bulgaria you can pay cash on delivery or by card. Orders abroad are paid by card. For delivery outside the EU, any customs duties and local taxes are paid by the recipient.
Custom pieces are sent when they are ready. We agree the making time together with the design.
E-gift cards arrive by email right after payment, with no delivery.
When you receive the parcel you can check it in front of the courier. If the packaging is visibly damaged, refuse the parcel or ask the courier to write a report, and let us know straight away.
Returns
If you don't like the piece, you can return it within 14 days of receiving it, without giving a reason.
- Write to us at dropsofemotions@gmail.com with your order number and the piece you're returning.
- Send the piece unworn, in its original packaging, within 14 days of writing to us. We'll give you the return address. The cost of returning it is yours.
- Once we receive the piece, we refund you within 14 days: card payments back to the card, cash on delivery to a bank account you give us.
Cannot be returned: pieces made to your order or design, including with your own flowers, and used gift cards.
More details are in our Terms & conditions.