Terms & conditions
Effective from 1 November 2026. This is an English translation of the Bulgarian terms; if the two versions differ, the Bulgarian version prevails.
1. Who we are
The online shop dropsofemotions.bg ("Drops of Emotions") is run by Bizhuta ot prirodata EOOD („Бижута от природата“ ЕООД), company number (EIK) 206346484, registered office: Ovcha Kupel 1, Sofia, Bulgaria.
Email: dropsofemotions@gmail.com · Phone: +359 878 707 253
The company is registered under Art. 97a of the Bulgarian VAT Act and does not charge VAT on sales in the shop. Prices are final.
Supervisory authorities: the Commission for Consumer Protection (4A Slaveykov Sq., Sofia 1000, www.kzp.bg) and the Commission for Personal Data Protection (2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg).
2. About these terms
These terms govern purchases from dropsofemotions.bg between us and you as a customer. By placing an order you confirm that you have read and accept them. You can download or print them from this page.
3. The jewellery
Every piece is handmade from epoxy resin with real flowers and natural elements, so every piece is unique: the colours, the shape and the placement of the flowers may differ slightly from the photos, and sizes are approximate. This is not a defect but part of the nature of handmade work.
Pieces in stock are one of a kind. A piece marked "Sold" can be made in a similar way to order.
4. Ordering and the contract
- You choose pieces and add them to your cart, or use "Quick order".
- You enter your details and choose delivery and payment, and accept these terms.
- By pressing the order button you place an order with an obligation to pay.
- We send you a confirmation by email. The contract is concluded with that confirmation.
Before you send the order you can review and correct your details. If you notice a mistake afterwards, write to us as soon as possible.
We may refuse an order in case of an obvious pricing error or if the piece has been sold in the meantime. In that case we will let you know and refund any amount paid.
5. Prices and payment
Prices are in euro and are final. The delivery price is shown separately before you confirm the order.
You can pay:
- cash on delivery to the courier (for deliveries in Bulgaria only);
- by bank card, Apple Pay or Google Pay online. Card payments are processed by Stripe Payments Europe, Limited. We never see or store your card details.
For every order we issue a fiscal receipt, which we send with the parcel.
Promo code discounts cannot be combined. Promo codes do not apply to gift cards.
6. Delivery
We deliver with Speedy. Delivery times and prices are described in Delivery & returns. The risk of loss of or damage to the piece passes to you when you receive it.
7. Right of withdrawal (returns within 14 days)
You can withdraw from the purchase of a finished piece within 14 days of the day you receive it, without giving a reason and without any cost other than the cost of returning it.
To withdraw, send us a clear statement by email (dropsofemotions@gmail.com) with your order number. You can use the model form below, but you don't have to.
Return the piece unworn, in its original packaging, within 14 days of telling us. The cost of returning it is yours. We will refund everything we received from you, including the original delivery up to our standard price, within 14 days of your withdrawal. We may wait to refund until we receive the piece back. We refund using the same payment method you used; for cash on delivery, to a bank account you give us.
You are responsible for any reduced value of the piece if it has been handled more than is needed to see and try it on.
There is no right of withdrawal for pieces made to your order or design, including with your own flowers (Art. 57(3) of the Bulgarian Consumer Protection Act), or for gift cards that have already been used.
Model withdrawal form
To: Bizhuta ot prirodata EOOD, Ovcha Kupel 1, Sofia, Bulgaria, dropsofemotions@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods: …
Order number: … · Received on: …
Name: … · Address: … · Date: … · Signature (only if this form is on paper): …
8. Legal guarantee
All pieces are covered by the legal guarantee of conformity of goods with the contract under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods. The natural differences between pieces described in section 3, and signs of normal wear, are not a lack of conformity. How to care for your jewellery is described in Jewellery care.
9. Custom design orders
A request through the "Custom design order" form is not an order. Within 48 hours we send you an idea and a price. The contract is concluded when you approve the design and the price by email. You pay on delivery. If you send us your own flowers we do everything we can to preserve them, but natural materials sometimes change during the process. We will warn you if we see a risk.
10. Gift cards
Gift cards are electronic, worth from €10 to €500, and valid for 12 months from activation. They are paid by card and emailed to the address given right after payment. The card is used at checkout in the code field, can be used in parts and cannot be exchanged for cash. If you lose the code, write to us and we will check it by the order number.
11. Copyright
The photos, texts and design of the site and of the jewellery are our property and may not be used without permission.
12. Personal data
How we process your personal data is described in our Privacy policy.
13. Disputes
If you have a complaint, write to us and we will reply within 14 days. If we cannot agree, you can contact the Bulgarian Commission for Consumer Protection or a sectoral conciliation committee for alternative dispute resolution (www.kzp.bg). Bulgarian law applies; this does not take away the protection of the mandatory consumer rules of the EU country where you live. Disputes are settled by the competent court.
14. Changes
We may change these terms. Each order is governed by the terms published at the time it was placed.